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MB2-704 Questions & Answers
Certifications: MSS: Dynamics CRM 2013
Exam Name: Microsoft Dynamics CRM Application
Exam Code: MB2-704
Total Questions: 89 Q&As
Last Updated: Feb 05, 2017
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MB2-704 dumps NO.1 A customer can use 80 hours of phone support and 20 hours of email support, according to
the agreement you set up with this customer.
You need to configure an entitlement.
What should you do?
A. Create an entitlement, with two entitlement channels for each type of support.
B. Create an entitlement with two service level agreements (SLAs) for each type of support.
C. Create an entitlement, and link to two templates for each type of support.
D. Create an entitlement, and link to two cases for each type of support. OC
MB2-704 dumps NO.2 What is required to view a Dynamic Excel report?
A. Save the Advanced Find query in Microsoft Dynamics CRM.
B. Have system administrator rights.
C. Create the export from a System View.
D. Have Outlook Client installed.
210-451 exam QUESTION 41
When adding an IP Station type 96xx, which statement is true regarding the port field?
A. It is automatically populated by the system as IP .
B. It must be populated as “SOOOXX”
C. It must be populated with an available port on an MM712 or TN2214
D. It must be populated with an available port on the LAN switch.
Correct Answer: A
MB2-704 dumps QUESTION 42
Consider the ARS Digit Conversion Table and ARS Digit Analysis Table shown in the exhibit.A user dials
the sequence 9602323501 in a system where the number 9 is assigned to Automatic Route Selection
What Route Pattern will route the call?
A. Route Pattern 1
B. Route Pattern 2
C. Route Pattern 3
D. Route Pattern 4
Correct Answer: D
MB2-704 dumps QUESTION 43
System functionality for a user is controlled by accessing one of the 16 class of service (COS) settings. What does the COS settings control?
A. the applications that a user can access and use
B. the capabilities or limits of calling privileges
C. the level of service that the user will get during peak usage time
D. the optional features that a user can access and use
Correct Answer: D
MB2-704 dumps QUESTION 44
The monitor and display capacity commands can be sued to get a real-time status of the system using
Avaya Site Administration (ASA).
Which command and tool should you use to view the current load for a specific trunk group?
A. monitor load command using terminal emulation
B. monitor traffic command using terminal emulation
C. monitor traffic command using GEDI
D. display capacity using GEDI or terminal emulation
Correct Answer: B
MB2-704 dumps QUESTION 45
You are a technician responsible for an Avaya Aura Communication Manager Implementation and you need to connect your PC/laptop to the server for Initial setup and administration, as well as setup a PC/ laptop for the customer to do on-going administration. Which two methods are available for on-site access to the Communication Manager server? (Choose two.)
A. through any PC on the customer’s LAN connecting to the predefined, static IP addresses for the communication server or the service PC
B. through the service PC/laptop connected to the services port on the communication server using a crossover cable
C. through the service PC/laptop connected to the services port on the communication server using a USB cable
D. through the service PC/laptop connected to the SAL (secure access link) interface on the communication server using a crossover cable
Correct Answer: BD
Which two Fields and Settings must be verified on the system-parameters customer-options form when adding 46xx or 96xx type telephones? (Choose two)
A. Maximum Concurrently Registered IP Stations greater than “0”
B. Maximum Media Gateway VAL Sources greater than “0”
C. Maximum Off-PBX Telephones greater than “0”
D. IP Stations field in”y”
E. Digital Stations field In “y”
Correct Answer: AD
A user reports that when attempting to dial an external call to local number the system does nothing just
You interview the user as follows.
You: What happens if you longer after you dial your number? User: once I waited for about half a minute,
then I heard these tones that supported the something was wrong.
You: Did the sound stay on the same pitch or did it change pitches back and forth? User: Back and forth
one pitch higher than the other.
You: OK, that helps.What did you dial to get an outside line? User: Nine (9)
You: Thank you, I appreciate the information, I will get back with you shortly.
With reference to the scenario described in the exhibit, which statement most accurately describes the situation?
A. The user should have been able to complete the call as dialed
B. The system must be re-administered to correct the situation
C. After dialing “9” the user should have dialed more digits, then the external call would have completed
D. The user did not dial the correct access code to make an external call
Correct Answer: D
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